Userplane’rs!

Halloween is right around the corner and while it doesn’t quite yet feel like Fall in Santa Monica, the new season brings about positive changes for Userplane…

Earlier this month Userplane launched an exciting new way to make working with us easier.  We introduced new lower prices in an all-in-one package, allowing customers to get Userplane Webmessenger with Presence Bar, Webchat with Minichat, Webrecorder, Desktop, and Boards, all for one low price!  Userplane is always looking for ways to improve the value we provide and help our customers succeed in growing their business.  We hope to continue this effort as we make our offerings increasingly attractive and adopt more open technologies along the way.

Along with these changes, we’ve decided to further enhance our business by focusing on what we do best – the applications themselves.  While Userplane has seen great growth in our advertising-based business, as of November 9th, 2009, we will no longer support a free, unlimited service.  If you currently have a Userplane API-based implementation with ads, please send an email to support@userplane.com to find out how this affects you.  We will work with you to figure out how your account will be affected by these billing changes.

Jonathan Dingman, our new Tech Support Manager, will be starting next week, so look out for his name when you need assistance with your account or a new implementation. His most recent role was with TuneWiki Inc., a mobile music application company where he was heading up their SEO efforts for the website. When Jonathan is not working, he passionately loves photography, sports, and world travel.  Welcome, Jonathan! J

We are planning for 2010 and we want to hear your ideas of how Userplane can make your customers more engaged. Taking this survey will help us better do our jobs!

We appreciate your feedback and we look forward hearing your ideas.  Our website (www.userplane.com) also got a fresh new look this month, so be sure to check it out!  Until next time…