Thank you for all your feedback we received from the survey we sent out in October’s newsletter.

We certainly heard your request to make our Webmessenger rock. It is also clear many of you would like more self-serve options and more visibility through additional reporting and other usage metrics.

The good news is we are working hard on both initiatives and will soon have more news to share with you.

We are also proud to announce the launch of our new support destination. We have moved from our existing customer support system and launched a new destination so you can have visibility on any requests you send us. Of course you can always email us at support@userplane.com when you need help, but now you can also visit http://support.userplane.com/ for additional information, to submit a ticket, check the status of an existing ticket, and coming soon to browse our knowledge base.

We will soon be celebrating Thanksgiving here in Santa Monica and we are very thankful for our relationships with each of you.

The Userplane Team