Thank you for all your feedback we received from the survey we sent out in October’s newsletter.

We certainly heard your request to make our Webmessenger rock. It is also clear many of you would like more self-serve options and more visibility through additional reporting and other usage metrics.

The good news is we are working hard on both initiatives and will soon have more news to share with you.

We are also proud to announce the launch of our new support destination. We have moved from our existing customer support system and launched a new destination so you can have visibility on any requests you send us. Of course you can always email us at support@userplane.com when you need help, but now you can also visit http://support.userplane.com/ for additional information, to submit a ticket, check the status of an existing ticket, and coming soon to browse our knowledge base.

We will soon be celebrating Thanksgiving here in Santa Monica and we are very thankful for our relationships with each of you.

The Userplane Team

As a part of our commitment to Userplane’s service we are proud to announce the launch of our new support destination.  We have moved from our existing customer support system and launched a new destination so you can have visibility on any requests you send in.  Of course you can always email us at support@userplane.com at anytime you need help, but now you can also visit http://support.userplane.com/ for additional information, to submit a ticket, check the status of an existing ticket, and coming soon to browse our knowledge base.

Please check it out: http://support.userplane.com/

Please let us know if you experience any issues while trying to reach us for support.  You can send an email to info@userplane.com if you experience any issues and we will be sure to follow up with you.

Userplane’rs!

Halloween is right around the corner and while it doesn’t quite yet feel like Fall in Santa Monica, the new season brings about positive changes for Userplane…

Earlier this month Userplane launched an exciting new way to make working with us easier.  We introduced new lower prices in an all-in-one package, allowing customers to get Userplane Webmessenger with Presence Bar, Webchat with Minichat, Webrecorder, Desktop, and Boards, all for one low price!  Userplane is always looking for ways to improve the value we provide and help our customers succeed in growing their business.  We hope to continue this effort as we make our offerings increasingly attractive and adopt more open technologies along the way.

Along with these changes, we’ve decided to further enhance our business by focusing on what we do best – the applications themselves.  While Userplane has seen great growth in our advertising-based business, as of November 9th, 2009, we will no longer support a free, unlimited service.  If you currently have a Userplane API-based implementation with ads, please send an email to support@userplane.com to find out how this affects you.  We will work with you to figure out how your account will be affected by these billing changes.

Jonathan Dingman, our new Tech Support Manager, will be starting next week, so look out for his name when you need assistance with your account or a new implementation. His most recent role was with TuneWiki Inc., a mobile music application company where he was heading up their SEO efforts for the website. When Jonathan is not working, he passionately loves photography, sports, and world travel.  Welcome, Jonathan! J

We are planning for 2010 and we want to hear your ideas of how Userplane can make your customers more engaged. Taking this survey will help us better do our jobs!

We appreciate your feedback and we look forward hearing your ideas.  Our website (www.userplane.com) also got a fresh new look this month, so be sure to check it out!  Until next time…